AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
2min chapter
Putting people first: Nick Clark on how to design AI support for the customer
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Transforming Customer Service into a Value-Driven Experience
This chapter explores the transformation of customer service from a cost center to a vital value center, emphasizing the importance of meaningful human interactions. It also addresses the merging roles of customer service and customer success in B2B environments, focusing on the expectation for seamless and aligned support.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode