WILL GUIDARA: The Magic of Excellence & Hospitality
The Double Win
The Art of Extraordinary Hospitality and Consistency
This chapter delves into the 11-star exercise introduced by the Airbnb founder, emphasizing the creation of exceptional customer experiences in hospitality. Through personal anecdotes and insights, it highlights the balance between managing expectations and delivering delightful surprises, all underscored by genuine thoughtfulness and care.
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