The Essay cover image

Workplace performance

The Essay

00:00

The Performance of Smiles in Workplaces

This chapter examines the relationship between emotional labor and performance in various workplace settings, highlighting the similarities between service workers and actors. It critiques the concept of authenticity in professional environments, revealing how emotions are often influenced by external factors rather than purely individual traits.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app