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Customer Onboarding: Nobody Talks About the Customer Experience
The FaaS Evolution by GrowthLab FaaS
Introduction
One of the biggest challenges of running an accounting firm or a bookkeeping firm is the customer onboarding experience. At GrowthLab, our typical lead time between signing an engagement agreement and actually getting introduced to the accounting onboarding team is about five weeks. "You can't really get up to bat without having all of those accounting access points"
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