3min chapter

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#626 - Richard Shotton - 8 Psychology Hacks Behind The World’s Biggest Businesses

Modern Wisdom

CHAPTER

The Importance of Reminding People of Their Right to Say No

There is a consistent increase in compliance when you emphasize the other person's freedom to refuse. So it's not just involving them, I think it's reminding their sense of control. A place in Austin that had some internal strife and was going to change its management decided to raise prices for all staff there. The kind of language they used didn't do them very many favors.

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