The Evolving Landscape of AI and Bots

This chapter explores the complexities of AI and bot usage across various platforms, highlighting the implications for companies like DoorDash and sneaker resale markets. It discusses the transition from reactive data scraping to proactive partnerships for better community service, and considers the future of AI in shaping customer interactions. Additionally, the chapter addresses the balance between enhancing AI capabilities and ensuring user safety, emphasizing the evolving relationship between humans and machines.