The Importance of AI in Hospitality

Robb and Josh welcome Anna Yankovska and Helen Peklo, who helped bring an idea Robb had about companies and their surrounding communities to life. HUMANS, Coffee in Tech is a cafe on the first floor of OneReach.ai headquarters in Kyiv, Ukraine. Team members get their daily caffeine fix here, but it's also open to the broader community, and has become a dependable bright spot in people's lives on the front lines of an ongoing war. HUMANS is unique in that there is no hierarchy among the baristas. Managerial duties and other tedious tasks are handled by Hugh, an intelligent digital worker created using the OneReach.ai platform. This is an exciting episode that explores the litany of ways a modest coffee shop is pushing the boundaries of technology and organizational structures.