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13min chapter
Putting people first: Nick Clark on how to design AI support for the customer
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Revolutionizing Customer Support with AI
This chapter explores the integration of AI into customer service, focusing on enhancing the customer experience through intentional conversation design. It discusses the dual role of AI in improving service while addressing the necessity for human oversight, emphasizing the importance of understanding customer needs to prevent inquiries. The chapter envisions a future where AI proactively engages with customers, fostering greater trust and value in customer interactions.
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Discover
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Listen to the best highlights from the podcasts you love and dive into the full episode