16min chapter

Round Table China cover image

Cyber judges on Chinese food delivery platforms

Round Table China

CHAPTER

Navigating Online Reviews: A Closer Look

This chapter examines the intricacies of online reviews on Chinese food delivery platforms, particularly the review panel system allowing users to contest negative feedback. The discussion uncovers the unequal impact of reviews on smaller versus larger restaurants and questions the reliability and integrity of incentivized ratings. Additionally, the chapter highlights the challenges presented by mob mentality and the evolution of review systems in both China and the United States.

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