The First Solution Didn't Solve the Problem Durably

In real life, the the first solution seldom solve the problem durably. Weve thought and addressed the concerns of both parties, but there are concerns thattat the solution didn't address as well as we thought it did. Back tho, plan b to figure out what those concerns are and see if we miss something. Goong straight back to the empathy step to find out what's going on.