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208: 😇 Delight Is in the Details
Free Time with Jenny Blake
The Cost of a Thing
Disorganized documentation around common questions in your business triples the work and frustration for you, your team and your customers. Consider my friends experience upon embarking on a year-long project with a decidedly undolightfully tiny team. Every time they ask a question about this company's process or for a timeline on what to expect next, the company failed to answer clearly. When they did, it was with brief answers providing scant information without any forward-looking guidance.
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