Hacking Consciousness and Ordering Chaos
The FAIK Files
The Impact of Voice AI on Fast Food Customer Service
This chapter explores Taco Bell's integration of voice AI technology in their drive-throughs, aiming to improve customer service and operational efficiency. It also addresses the impact of such technology on customer interactions and employee experiences.
Welcome back to The FAIK Files!
In this week's episode:
- HexStrike - the AI-powered hacking tool that can exploit zero-day vulnerabilities in minutes instead of months
- Diverging expert opinions on AI consciousness and welfare
- Switzerland's ambitious new open-source AI model "Apertus"
- Taco Bell is experiencing indigestion after several embarrassing viral AI-powered drive-thru moments
Want to leave us a voicemail? Here's the magic link to do just that: https://sayhi.chat/FAIK
You can also join our Discord server here: https://discord.gg/cU7wepaz
*** NOTES AND REFERENCES ***
HexStrike AI Hacking Tool:
- AI-News Story: https://www.artificialintelligence-news.com/news/ai-hacking-tool-exploits-zero-day-security-vulnerabilities-in-minutes/
- HexStrike Website: https://www.hexstrike.com
- HexStrike on Github: https://github.com/0x4m4/hexstrike-ai
Experts Express Diverging Opinions on AI Consciousness / Welfare:
- Anthropic says some Claude models can now end harmful or abusive conversations: https://techcrunch.com/2025/08/16/anthropic-says-some-claude-models-can-now-end-harmful-or-abusive-conversations/
- Seemingly conscious AI is coming: https://mustafa-suleyman.ai/seemingly-conscious-ai-is-coming
- Exploring Model Welfare (Anthropic): https://www.anthropic.com/research/exploring-model-welfare
Switzerland's New Fully-Open-Source Model "Apertus":
- Swiss-AI Homepage: https://www.swiss-ai.org/apertus
- Try it out: https://publicai.co/chat
- Engadget article: https://www.engadget.com/ai/switzerland-launches-its-own-open-source-ai-model-133051578.html
- Full technical report: https://github.com/swiss-ai/apertus-tech-report/blob/main/Apertus_Tech_Report.pdf
Taco Bell Rethinks AI Drive-Through After Man Orders 18,000 Waters:
- BBC article: https://www.bbc.com/news/articles/ckgyk2p55g8o
- TikTok video of the incident: https://www.tiktok.com/@nate.b.jones/video/7544958105654775071?_r=1&_t=ZP-8zQrExEYkf8
- The voice ordering provider: https://omilia.com/use-cases/quick-service-restaurants/
- Omilia's Taco Bell case study: https://omilia.com/ai-meets-the-drive-thru-taco-bells-journey-to-automated-customer-service/
*** THE BOILERPLATE ***
About The FAIK Files:
The FAIK Files is an offshoot project from Perry Carpenter's most recent book, FAIK: A Practical Guide to Living in a World of Deepfakes, Disinformation, and AI-Generated Deceptions.
- Get the Book: FAIK: A Practical Guide to Living in a World of Deepfakes, Disinformation, and AI-Generated Deceptions (Amazon Associates link)
- Check out the website for more info: https://thisbookisfaik.com
Check out Perry & Mason's other show, the Digital Folklore Podcast:
- Apple Podcasts: https://podcasts.apple.com/us/podcast/digital-folklore/id1657374458
- Spotify: https://open.spotify.com/show/2v1BelkrbSRSkHEP4cYffj?si=u4XTTY4pR4qEqh5zMNSVQA
- Other:
Want to connect with us? Here's how:
Connect with Perry:
- Perry on LinkedIn: https://www.linkedin.com/in/perrycarpenter
- Perry on X: https://x.com/perrycarpenter
- Perry on BlueSky: https://bsky.app/profile/perrycarpenter.bsky.social
Connect with Mason:
- Mason on LinkedIn: https://www.linkedin.com/in/mason-amadeus-a853a7242/
- Mason on BlueSky: https://bsky.app/profile/pregnantsonic.com
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