Accelerating Parts of the Underwriting Process

Data, and the data that we have, as well as industry available data, allows us to accelerate parts of the underrating process for many of our clients. We're also using a i and machine learning to helpa proactively address cliniss so we use voice analytics to identify, you know, when clients are likely to escalate because their problems are not getting solved quickly. And what we've seen is actually an ability to dress a client issue in about 12 minutes on average, which is down from almost an hour and a half of interaction over a course of five days.