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What Carhartt Knows About Customers That You Don’t with Bruce Shields

The Frictionless Experience

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Predictive Models, Key Metrics, and UX Trade-offs

Using two years of click/scroll data to create interaction-rate benchmarks and revenue forecasts; metrics that predict conversion, segment differences (B2B vs B2C), and why fewer clicks aren't always better. Includes how to connect with Bruce.

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