Agile Uprising Podcast cover image

Scaling Simplified with Prateek Singh and Dan Vacanti

Agile Uprising Podcast

00:00

Aligning Customer Voice and Process Voice

This chapter explores the critical disparity between the 'voice of the customer' and the 'voice of the process,' emphasizing the need for organizations to bridge this gap. It introduces a maturity model to assess alignment, stressing the importance of meeting customer needs not just through timely delivery, but also by ensuring product relevance and satisfaction.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app