
Scaling Simplified with Prateek Singh and Dan Vacanti
Agile Uprising Podcast
Aligning Customer Voice and Process Voice
This chapter explores the critical disparity between the 'voice of the customer' and the 'voice of the process,' emphasizing the need for organizations to bridge this gap. It introduces a maturity model to assess alignment, stressing the importance of meeting customer needs not just through timely delivery, but also by ensuring product relevance and satisfaction.
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