Empathy in AI with Rob Walker - TWiML Talk #248
The TWIML AI Podcast (formerly This Week in Machine Learning & Artificial Intelligence)
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Empathy in AI: Navigating Customer Engagement
This chapter explores the critical role of empathy in artificial intelligence, particularly in enhancing customer engagement. It discusses the balance between leveraging AI for genuine interactions versus purely technological advancements, while addressing issues of bias and ethical considerations. Additionally, it emphasizes the importance of understanding customer emotions and fostering meaningful decision-making to create a more empathetic AI-driven experience.
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