How Can I Reset My Account?

When user is losing access to the device or to his account, basically a and you need to reset your accounts passford. The way that they did it, without going into too much technical details, was did not make sense. Instead of just pictures and audio recordings, i can log into somebody's account by only knowing his emil address. From thereon, you can watch live feeds, you can talk, you can hear whatever is happening in the house. You can toss dog food. So what happened when we told the company about it? This time? It's an even bigger problem.