EP 142 | Dave Jackson (TheCustomer.Co) The 7 principles of Customer Success
CHURN FM
00:00
Self Service
i think the world is shifting to self service much more rapidly than a lot of people real every time there's been a new self service option in history, people have said, oh, that won't work. We started sass companies, and we start a beateby sass company, and go back that is, my target market, is a product company. And im staggered how, quite often, we've not thought about how we use the product to deliver the value process. So id got high value delivery, high customer satisfaction and good repeat and expansion revenue. But again, common practice says, what you doas your crete team o se sems and they deliver this valued
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