JF3250: Faraz Hemani — 3-Step Formula for Succeeding in Self-Storage, Why Flex Industrial Is the Best-Kept Secret in Real Estate, and How to Compete in a Crowded Self-Storage Industry
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The Importance of Customer Service in Self-Storage
Self-storage is a small business, masquerading as real estate. We felt it's so operational intensive and customers are expecting a different type of customer experience. So we've gone all in on storage. The first three to six months, I was sweeping units at our storage facility. And I'm today now involved in industrial, which we can talk about in a bit.
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