
Let’s Protect Our Frontline Workers from Rude Customers
HBR IdeaCast
00:00
The Old Customer Is Always Right Mantra Just Shouldn't Be Thrown Away
The old customer is always right mantra just should be thrown away? I definitely think it should be reconsidered. What are some policies that you've seen organizations with large frontline workforces put in place to protect those employees? One thing would be to first set expectations and establish norms for, you know, not only how we're going to treat each other internally but how do we expect our employees to be treated?
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