HBR IdeaCast cover image

Let’s Protect Our Frontline Workers from Rude Customers

HBR IdeaCast

00:00

The Old Customer Is Always Right Mantra Just Shouldn't Be Thrown Away

The old customer is always right mantra just should be thrown away? I definitely think it should be reconsidered. What are some policies that you've seen organizations with large frontline workforces put in place to protect those employees? One thing would be to first set expectations and establish norms for, you know, not only how we're going to treat each other internally but how do we expect our employees to be treated?

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app