The Rise of the AI Shopper

BoF and McKinsey’s annual State of Fashion report finds the industry entering 2026 with caution: 46 percent of executives expect conditions to worsen, citing geopolitics, macro volatility and the risk of shoppers pulling back. Yet there is also a pulse of optimism around AI-driven efficiency, luxury’s creative recalibration and fresh consumer interest in categories from smart glasses to fine jewellery.

Tariffs remain the dominant near-term swing factor. Brands mitigated pain in 2025 by pulling forward inventory, but as that cushion runs out, the full impact shows up in 2026 in costs and pricing. More broadly, luxury’s era of price-led growth has run its course; as BoF correspondent Marc Bain puts it, if you ask customers to pay more, you have to “actually offer the value for the price.”

Key Insights:

• The mood has shifted from “uncertain” in 2025 to “challenging” in 2026. Companies feel better equipped but are bracing for a tougher year. “Uncertainty was ‘we don’t know what’s going to happen’. The challenge is, we know what is going to happen and it’s going to be tough,” says Bain.

• Tariffs will continue to bite in 2026, and price hikes will be part of the playbook. Brands used a mix of mitigation tactics in 2025, but many still expect to pass on costs. “The strategy that the highest number of executives said was their way of mitigating the tariff impact was raising prices,” Bain notes. “To some degree, there's just no way around that. You can do it strategically, but at some point you're probably going to have to raise prices.”

• Jewellery is the consumer bright spot for the year ahead, as the category has steadily outperformed thanks to steadier, more gradual price rises, exciting design and a strong perception of value retention. “It’s hard luxury… you can wear it a lot and it can still be in good shape,” Bain says, adding that more women self-purchasing are reinforcing demand, with maximal accessories over minimal wardrobes adding another tailwind. He adds, “It sounds almost silly in 2026, but a big shift has been that more women are actually buying jewellery for themselves.

• According to Bain, 2026 is the year AI gets embedded into the fashion ecosystem. Expect a ‘two steps forward, one step back’ year where efficiency wins drive adoption even as mishaps make headlines. “Companies don’t feel like they can sit out AI,” Bain says. “It’s not like everyone by the end of next year is going to be using ChatGPT instead of Google, but the expectation is it'll be a significantly higher number than [2025]. And at a certain point, even if it's 5 percent of shoppers … it's still enough that you as a business have to start accounting for it.   

Additional Resources:

• The 10 Themes That Will Define the Fashion Agenda in the Year Ahead | BoF 
• The Perfect Package: What It Takes to Be a Fashion Leader in 2026 | BoF
• The Top Trends That Will Define Beauty in 2026 | BoF 

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