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4min chapter
Ron Friedman || Reverse Engineering Greatness
The Psychology Podcast
The Secret of Dakota Greatness Is the Score Board Principle
The ritz carlton is one of the best hotel chains in the world. They got good customer service by identifying a particular metric that they wanted to get really good at. Measurement begets improvement, according to dakota greatness. The second half of the book is about bridging the gap between your vision and ability.
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