EP 198 - Vanessa Neurohr (Muck Rack) Growing Customer Success and strategies for getting buy-in
CHURN FM
00:00
The Importance of Ownership in Customer Success
I joined in December of 2016 at Muckrack and I was a customer success strategist at the time so what that meant is I was essentially doing a little bit of everything as it related to our post sale motion. Being part of the whole customer life cycle or customer journey really helped me understand how important it is to make sure that someone is ultimately responsible for each part of it. It's hard to summarize to be honest but every year the way that I think about it is every calendar year I'm signing up to work at a different company. So much changes right in your business challenges grow and you're ultimately prioritizing different things as you grow. And I always have new work to do and
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