#474: [Amazon Connect #5] Reimagine the Customer Experience
AWS Podcast
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The Customer Experience Is the Heart of a Brand Success
For olises, it's about elevating their uncustomer experiences. And these are experiences that happen all the time through different channels. For many businesses, the contact center is the only time a customer will reach out and offer us their complete attention. More than 90 % of customers that have a positive customer experience are more than likely to make another purchase.
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