
Best Buy: Hubert Joly
Wisdom From The Top with Guy Raz
00:00
How to Take Price Off the Table
Before he joined the company, I took the time to assess the opportunity. And after I had joined with the team, a diagnosis was developed. The company's problems were essentially self-inflicted because poor quality of service. It also saw that those tours, if well run, had a big positive role to play.
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