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Exploring Organizational Design and Cultural Impact on Problem-Solving
Exploring the critical role of problem identification and resolution in organizational design, focusing on leadership responsibility and feedback acceptance versus authority seeking. Analyzing how organizational cultures influence information flow and performance prediction through sociological and information theory lenses.
Could the secret to organizational success be as simple as going back to basics?
Gene Kim and Steven Spear’s new book, Wiring the Winning Organization: Liberating Our Collective Greatness through Slowification, Simplification, and Amplification presents practical, grounded research on organizational management and design. Gene is the chair of the Enterprise Technology Leadership Summit and Steven teaches at MIT Sloan.
Gene and Steven walk Greg through the three mechanisms of successful organizational design: slowify, simplify, and amplify. They also discuss how the field of organizational design has evolved and what still needs to evolve with management education.
*unSILOed Podcast is produced by University FM.*
Three mechanisms of a successful organizational design
We now have everything we need to be able to describe the three mechanisms that must be in place in any high-performing system. You got to slowify, meaning we move the most difficult problems from production into planning and practice, where work can be redone. We can do experiments. We can learn where we can simplify where we actually divide up the problems. We partition them so that they are easier to solve. And there's three dimensions of that. And then there's amplification, this overlay of how do we create a system that can amplify even the weakest signals so that when someone needs help or when there's danger that we can quickly detect and correct or ideally prevent from happening again.
What the term ‘slowification’ means
38:39 The reason why we had to create the word ‘slowification’ is that we have a lot of adages for slow down to speed up or stop sawing to sharpen the saw, and the absence of the word prevents us from doing it or thinking it. (38:46) But the whole notion is creating time to be able to solve tough problems not in production but in planning and practice. To solve architectural problems, not during the normal sprint or what have you, but actually making time for the architectural spike or the period of technical debt reduction to enable people to do their work easily and well.
The wrong way to measure success
A lot of these metric-driven organizations, the pit they fall into is they don't account for the return on investment of discovery. They measure activity but not accomplishment.
The great advantages of technology in management education
And now, because we can do education at a distance, we can do asynchronous education, we can have education which is interspersed with either structured experiences or just natural experiences that people have. We can now actually teach one by one as needed as ready situation where information is pulled from the instructor to time and place and situation where it's needed, rather than being forced by the instructor in a formulation that the instructor thinks is right but may have nothing to do with the readiness of the student.
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