3 Techniques to Make Procedures Stick (+ 2 Surprises)
Work The System
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How Random Checks Really Work in a CRM System
The traffic cop method is where there are random checks. The PBP method is performance based pay, which can be done online or in brick-and-mortar businesses. If you have a procedure that's critical to your company and you want some way to make sure it actually gets sticks, I'd suggest the traffic cop method.
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