What a Customer Success Manager Does in Construction Tech

Stephanie Reichman is an accomplished professional with a background in structural and civil engineering. Despite her educational focus on engineering, Stephanie has crafted a diverse career path that includes roles in project management and virtual design within engineering and construction firms. Her unique career path and passion for assisting others in navigating career pivots have made her a valued voice in the industry. Additionally, she is involved in entrepreneurial efforts, including initiatives that aid professionals in career transitions through resources like AEC Tech Jobs.

Stefanie explores how engineers can overcome traditional constraints by developing diverse skills and the importance of storytelling when presenting oneself during interviews. The episode also uncovers topics like navigating burnout, the significance of clear communication within companies, and how engineers can leverage their value to advocate for themselves in their career growth. 

Key Takeaways:

• Career Flexibility: Stephanie illustrates how an engineering background can serve as a foundation for various career paths beyond conventional roles.
• Importance of Storytelling in Interviews: Effectively communicating your personal career journey and value can significantly influence a successful career pivot.
• Managing Burnout and Career Satisfaction: Identifying personal and professional growth motivations can help mitigate burnout and align career choices with life goals.
• Constructive Career Conversations: Regular feedback and open dialogue with employers are critical in setting career expectations and personal development goals.

Notable Quotes:

1. "I studied structural engineering but realized I didn't want to be a structural engineer. That realization opened doors to explore roles like project management and eventually construction tech."
2. "The interview really is the company's way of de-risking hiring you. It's important to communicate your story and the value you bring effectively."
3. "Burnout often comes from working too much without seeing the desired outcomes. It’s essential to have clear targets and understand how your work aligns with them."
4. "Understanding how you make your company money and being able to communicate that can be vital in discussing promotions and raises."

Resources:

• Stephanie Reichman's LinkedIn: Stephanie Reichman on LinkedIn
• Bluebeam: Bluebeam's Website
• AEC Tech Jobs: A platform connecting talent with tech opportunities in the AEC industry.
• Podcast Mentioned: Jay Shetty's "On Purpose."

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Our goal is to help people in the industry identify opportunities for growth by sharing the journey of top performers. There is no one path. Success isn't a straight line. There is something to learn from everyone's story. Let's go!

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