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#61: How jobs-to-be-done (JTBD) nearly killed our startup | Troy Sultan and Austin Cooley (Co-founders @ Guide)

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Prioritizing Customer Feedback and Team Responsiveness

This chapter explores the significance of visibility in customer feedback, focusing on NPS surveys and real-time responses through Slack channels. It includes a personal anecdote that underscores the challenges of balancing responsiveness with effective communication in managing customer concerns.

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