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11min chapter
My Salary Sucks Because of My Business Partner
The EntreLeadership Podcast
Managing Customer Expectations in a Fast-Paced World
This chapter explores the challenges faced by a receptionist in a family-owned collision repair business in managing customer expectations amidst high demand and long wait times. It highlights the necessity of transparency, proactive communication, and maintaining a healthy work environment while dealing with impatient customers in today's culture of instant gratification.
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Listen to the best highlights from the podcasts you love and dive into the full episode