15min chapter

Because You Need to Know® cover image

Tacit Knowledge, Learning, and Qualitative Metrics with Maggie Starkey

Because You Need to Know®

CHAPTER

Qualitative Metrics and Tacit Knowledge

The chapter emphasizes the importance of qualitative metrics in measuring knowledge transfer and improvement efforts. It discusses the concept of tacit knowledge and the need for qualitative methodology to extract and create this type of knowledge. The speakers also highlight the significance of creating a cultural environment that encourages conversation and learning.

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