Should we be outsourcing customer support to AI chatbots?
The Panel
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Navigating AI in Customer Support
This chapter explores the growing use of AI chatbots in SaaS customer support, discussing their effectiveness and transparency. It contrasts AI interactions with human-powered support, emphasizing the need for balance to enhance customer experiences. The conversation delves into the capabilities and limitations of AI, advocating for a hybrid approach that combines technology with personal interaction.
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