Creating a Cultural Shift with Training and Development

Danny Ginsberg and Hayley Steer discuss the award-winning CREATE program they led at Specsavers. Inspired by insights from market research, the Training and Development team observed retail staff who were delivering a great customer experience and identified the capabilities that they applied. For just one lens type alone the stores that have completed the CREATE program have generated an additional $2million in sales.

 

Hosts: Michelle Ockers & Karen Moloney

Transcript and related resources: https://learninguncut.global/podcast/9/

Podcast information and more episodes: https://learninguncut.global/podcast/