Episode 243: The Nature of Exchange, pt. 1
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Chatting With Other People Is Not What Customers Want
Gloria Borger: A major grocery store chain is setting up separate checkout lines. She says the curmudgeon amongst us can go to regular checkout line and go about your business. But those of us who enjoy chatting with other people can go to chat line, she says. Borger: Here's a company whose customers would like to stay in chat offering that because it's what customers want.
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