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2min chapter
Finding Clarity to Escape the Overwhelm with Mike Williams
TruthWorks
The Power of Purpose in Organizational Culture
This chapter explores the critical role of purpose in organizations, highlighting Zappos as a prime example of how a clear mission enhances customer service and employee engagement. It emphasizes the need for individual roles to align with this purpose to cultivate a culture of excellence and 'wow' moments for both employees and customers.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode