Importance of Emotional Intelligence in Business and Childhood Development

This chapter emphasizes the significance of emotional intelligence in the workplace, highlighting the role of a 'chief heart officer' in focusing on humanity over financial metrics. It also discusses the importance of teaching emotional intelligence to children by allowing them to experience failure and develop qualities like tenacity and competitiveness, contrasting with the current trend of over-coddling. The chapter reflects on personal experiences and societal trends, emphasizing the need for emotional intelligence in both professional and personal growth.