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CDO Matters Ep. 14 | MVP Data Strategy for CDOs

CDO Matters Podcast

CHAPTER

Leveraging Analytical Insights to Improve Customer Experience

You could identify that you've got some broken business processes, right? Chances are you do. Are you going to say, okay, as a way to solve for better customer experience, I need to change how the business operates? You can keep trying. But addressing any issues related to your existing operating model, how you manage customer today, those are not going to be short-term fixes. They're just not.

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