Mastering Conflict Conversations

Become a Supercommunicator! New York Times bestselling author Charles Duhigg, known for The Power of Habit and Smarter Faster Better, gets real about mastering communication in this episode. Discover insights from his latest book, Supercommunicator, where he reveals how to align conversation styles for deeper connections, handle conflicts effectively, and why AI can't replicate the emotional depth of human interactions.

This episode is brought to you by Gurobi, the Decision Intelligence Leader. Interested in sponsoring a SuperDataScience Podcast episode? Email natalie@superdatascience.com for sponsorship information.

In this episode you will learn:

• The inspirations behind Supercommunicator [03:41]

• The three types of conversations: Practical, emotional, and social conversations [05:22]

• The matching principle: Align communication styles for better connection [10:36]

• What is neural entrainment: Achieve a mind meld through synchronized brain activity [13:22]

• The series of steps/principles to connect with someone [24:39]

• How to avoid or de-escalate conflict conversations [31:07]

• The impact of GenAI on conversations: How AI mimics dialogue but lacks emotional depth [45:24]

Additional materials: www.superdatascience.com/805