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How To Deliver Bad News Better

How To!

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How to Communicate Disturbing News

If you've got to communicate disturbing news, start by trying to figure out what the other person understands already and really listening when they tell you. Write this down in advance. After that, you should see some emotion. Acknowledge it. And if you don't see it, try again. Remember, the goal is to make sure the person has understood the news, not just to make sure you've said it.

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