Decoder with Nilay Patel cover image

Recode Decode: “The Great Hack” director Karim Amer

Decoder with Nilay Patel

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Customer Obsession: The Heart of Amazon's Business Model

This chapter examines the logistical challenges Amazon faced in shipping unconventional products, like toilets, while emphasizing the company's commitment to customer satisfaction. It highlights Jeff Bezos's leadership philosophy that prioritizes customer needs, shaping Amazon's internal culture and operational standards.

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