The Halo Effect
Hidden Brain
00:00
Why Are We Recalling Every Car Off the Road?
Despite his training, when i saw that car, and despite the fact that i only had five field reports, i none the less put it on the docket for a vote. He had no identify able cause or pattern. In other words, he was nowhere near his usual standard for recommending the case for a recall vote. But he decided to do it anyway. When it came down to a vote, nny's office elected five to zero. Not to recall, even denny voted against himself. It wasn't until about a year later that denny says, something strange happened. One day in 19 74, he walked into his office and saw a report lying upside down on his desk
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