The Companies and Markets show: Centrica, luxury goods, SJP and GSK
Investors' Chronicle
00:00
Centrica's Services Army
Centrica is good at customer service. It's not a great thing you can say about many utilities companies, and most of us have horistos in dealing with them. But one of the reasons why it's become the kind of default choice is because it's geared up for it. And I think that makes people less... Having been scarred by some of this, it makes them less willing to jump again for the company.
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