What strikes me about that story isn't just the success element of it. What strikes me about it is your skill as a coach. That's what i actually took from that. And so what i have to do primarily is listen for the story and the question behind the question. Most of the calls i do, the person already knows the answer or has an inkling or a wondering about it. After i dig and make them confront their own feelings and their own facts, and then i'm validating for what they were initially feeling. Once i coach them on what i believe they need to do in that situation, then i have to turn into cheer leader at the end.

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