Intro

Today’s guest is Scot Burdette, Global Division CIO for Measurement and Analytics at ABB. ABB is an electrical equipment manufacturer based in Sweden that specializes in industrial automation, robotics, as well as power generation, transmission, and distribution. Scot joins us on the program to talk about the unique challenges to field service teams that are making AI increasingly relevant in B2B workflows, with many parallels to the developments we’ve seen in their B2C counterparts. Throughout the episode, Scot lays out a vision for the future of AI in field services, particularly for addressing workforce challenges and retaining subject matter expertise in the organization through retirement waves and talent shortages. This episode is sponsored by Aquant. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.