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The Magic Words To Get What You Want & Why You Get Headaches

Something You Should Know

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Using Concrete Language Makes Customers More Satisfied

We often think about listening as something that we do. How can how can we show it? We did an analysis of hundreds of customer service calls. Using concrete language made customers more satisfied and made them buy more in the future. Listening is not just about the actual act of hearing or understanding, It's also to get the benefit of it.

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