"Some people probably never recognize that it doesn't matter," he says. "It's very easy to disarm 90% of critics by kind of taking them, giving them the opportunity to be nicer about what they're saying." He once conducted an experiment where he responded nicely to people who commented said nasty things about him on Twitter and I wanted to see what happened. They almost invariably back down because they didn't actually mean harm or were angry at your hostel.

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