What happens in an organisation when a service design project ends? What can we do to make sure that an organisation has the capabilities to continue on the customer centric path? Service design veteran Stefan Holmlid also talks about designing for systems in which welfare isn't tied to a fixed location. And finally we discuss the relationship between politics and design(ers).
A lot of the things we talk about in this episode surrounding the organisational capabilities part are based on the PhD publication by Lisa Malmberg called "Building Design Capability in the Public Sector: Expanding the Horizons of Development" ➜ https://goo.gl/NsSFex
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EPISODE GUIDE
2:23 - First encounter with Service Design.
5:08 - Why are we talking about building organisational capabilities?
14:14 - What are nomadic welfare systems?
22:45 - How far can designers go?
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