Too many CS leaders confuse measuring impact with tracking execution.
In this Growth Pill, Daphne breaks down why the two are completely different and why mastering both is the key to running a high-performing CS organisation.
Youâll learn:
đĄ How to connect CS work directly to company outcomes (think GRR, NRR, and customer value delivered)đ What âtracking executionâ really means and how top CS teams do itđ„ Why activity metrics arenât vanity metrics when tied to impact
Because great CS teams donât just work hard, they know exactly which work drives results.