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How to Test for Understanding: Awaken Your Inner Deming (part 22)

In Their Own Words

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Incentives and Assumptions in Employee Motivation

The chapter explores a university course scenario where students analyze the performance incentives of a national airline, identifying assumptions made by the management team regarding motivation, morale, and control. Students are tested on Deming's work through questions on De Bono's thinking hats, discussing the impact of incentives on performance, talent retention, and innovation. It delves into the challenges of implementing incentive systems and highlights rewarding contributions beyond just competition.

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