How to Manage Conflict?

6min Snip

00:00

Play full episode

Summary

Transcript

Episode notes

Sally Kohn: I find so many things fascinating about what you've said. This idea of cultural intelligence beyond just normal intelligence and emotional intelligence is a really fascinating one. As we become even more global in how we work and interact, that becomes even more important. Conflict is another piece of this puzzle as well. How can we manage conflict? And I'm taking notes.I have two teenagers. I need help. Yeah, conflict. Are these rejected claims? They usually have a lot of really negative emotions. We're starting to study conflict as stories that people get very attached to and the bias in the stories they tell themselves. It's not something that we don't realize it's

When it comes to negotiating and managing conflict, Professor Michele Gelfand says it’s time to get creative.

Everybody has wants and needs. So what do we do when our priorities compete with those of other people? According to Gelfand, a professor of organizational behavior, negotiations and conflict management are exercises in creative problem-solving, ones where we look for ways to not only get what we want, but for those on the other side of the table to get what they want too. “The best negotiators tend to be the most creative,” says Gelfand.

In this episode of Think Fast, Talk Smart, Gelfand joins Matt Abrahams to discuss how creative communication can help us find solutions where everybody wins.

Read part one of our interview with Gelfand here.

Connect: